Frequently Asked Questions

Start by identifying the power ratings of equipment that must operate simultaneously. Motor starting currents, phase configuration, operating patterns and possible future load growth must also be considered. Simply adding equipment nameplate ratings is not always sufficient; the load list and site conditions should be reviewed together.

The calculation considers total active power in kW, power factor, simultaneous operation and starting currents. Loads such as motors and compressors can affect the required generator capacity when they start. Share your equipment list and operating scenario to request a capacity assessment.

Standby use describes an operating arrangement in which the generator starts during events such as utility outages. In continuous or prime-duty use, the generator may supply loads for longer periods under a defined operating profile. Selection should compare expected running hours and load variations with the manufacturer’s ratings.

The decision depends on required capacity, daily running time, load profile, fuel supply and installation location. Diesel solutions are often considered for higher capacities and longer operating periods, while other options may suit smaller, portable applications. A technical comparison should be made for your application.

Consumption varies with the generator model, load level, engine and operating conditions. The most reliable estimate uses consumption figures at different load levels in the model’s technical documentation. Running time and average load information help clarify fuel planning.

This depends on the electrical supply requirements of the connected equipment and the installation. Three-phase motors or loads requiring balanced distribution may need a three-phase solution; applications using only single-phase equipment are assessed differently. The existing electrical panel and load list should be checked.

Before installation, assess the generator location, transport access, foundations, ventilation, exhaust discharge, fuel system and electrical connections. Noise, maintenance access and nearby buildings should also be included in planning. Required site preparation and scope of work are clarified before the quotation.

Yes. When configured with suitable automatic controls and an automatic transfer panel (ATS/AMF), the generator can detect a utility outage and start. Compatibility should be checked against the generator controls, existing electrical panel and transfer requirements.

A generator room or indoor installation requires sufficient combustion and cooling air, safe exhaust discharge, heat management, fire safety and maintenance access. Operation in an enclosed space is unsuitable unless these conditions are met. Specialists should assess the layout against the relevant project and safety requirements.

Because of exhaust gases, a generator must operate in a location with suitable ventilation and exhaust arrangements. Keep a safe distance from hot surfaces, moving parts, fuel and electrical connections. Qualified personnel should perform maintenance according to manufacturer instructions. Do not operate the generator in enclosed or poorly ventilated areas.

Noise levels depend on the model, enclosure, load, positioning and surrounding conditions. An appropriate sound-attenuated enclosure, suitable positioning and vibration control can reduce the environmental impact. Permitted noise conditions should also be checked against the project and local requirements.

Mobile generators can be considered for construction and infrastructure work, planned maintenance, events and temporary field operations where fixed power infrastructure is unavailable or insufficient. Transport arrangements, site access, required capacity and running time should be considered together.

Maintenance intervals depend on the model, running hours and the manufacturer’s service schedule. Oil and filter checks, cooling, the battery, fuel system and connection condition are included in maintenance planning. Recording running hours is particularly important for intensive or extended use.

Follow the manufacturer’s storage and periodic running recommendations during extended standby periods. Check the battery, fuel, fluid levels and surrounding conditions, and carry out planned tests to keep the generator ready for emergencies. The appropriate procedure can vary by model and fuel system.

First record the alarm code and visible warnings on the control panel; do not repeatedly force the generator to start. If safe, check the fuel level, emergency stop status and basic indicators. If the fault persists, request technical service with the model, running hours, alarm code and location.

Depending on the requirement, service may include fault diagnosis, periodic inspection, maintenance, parts and connection checks, testing and commissioning. Work is defined before the quotation according to the model, nature of the fault, location and requested scope.

Rental enquiries are assessed against required capacity, duration, delivery location and site conditions. Availability depends on the equipment and service schedule for the requested dates. Share your project dates, estimated load and running time to ask about the options.

Alongside running hours and maintenance records, review the condition of the engine, alternator, controls, cooling and fuel systems. Where possible, test the generator under load and clarify delivery, warranty and after sales support in writing. The appropriate inspection scope is determined for each unit.

A synchronised system can be considered when multiple generators need to share a common load, capacity must be managed in stages or redundancy is required. The number of generators and control infrastructure are designed around the load profile, operating scenarios and backup objectives.

Yes, parallel operation can be designed using compatible generators and synchronisation controls. Voltage, frequency, phase compatibility, load sharing and protection arrangements must be considered together. Do not assume compatibility before reviewing the existing generators and panels.

Where needed, capacity assessment, product selection, site and positioning reviews, installation planning and commissioning can be considered together. Service scope is clarified according to project conditions, location and technical requirements.

An equipment list with power ratings, single-phase or three-phase requirements, intended use, expected running time and installation address helps with the initial assessment. Motor starting data, automatic start requirements and any existing panel information further clarify the selection.